Refund policy

Refunds and Returns Policy

At NoteworthyDecor.store, we take great pride in the quality of our products and want you to be fully satisfied with your purchase. Due to the customized nature of our items, we have specific guidelines for returns and refunds.

1. Damaged or Defective Products

We only accept returns for products that are defective or damaged upon arrival. If your item arrives with any defects or damage, we ask that you follow these steps:

  • Inspect Your Product: Please thoroughly inspect your items as soon as you receive them.
  • Contact Us: If you notice any damage or defect, please contact us within 30 days of delivery. Be sure to include the following information:
    • Your full name
    • Order number
    • Clear photos of the damage or defect

2. Replacement or Refund

If your item is found to be defective or damaged, we will work with you to resolve the issue. You can choose between the following options:

  • Replacement: We will send you a replacement product at no additional charge.
  • Refund: If a replacement is not possible, we will issue a full refund for the defective item.

3. How to Request a Return or Refund

To begin the return process, please email us at info@noteworthydecor.store or reach us via text at (818) 934-0776. We will guide you through the next steps and ensure your concerns are addressed promptly.

4. Non-Returnable Items

Due to the customized nature of our products, we cannot accept returns or exchanges for items that are not defective, damaged, or incorrectly fulfilled. Please note that customized or personalized items are final sale unless they are damaged or defective upon arrival.

5. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to cancel it. However, if you contact us promptly, we will do our best to assist you before shipment.

6. Return Shipping Costs

If the return is due to a defective or damaged product, we will cover the return shipping costs. If the return is for any other reason, the customer is responsible for the return shipping fees.

7. Shipping Costs

Original shipping costs are non-refundable unless the item was received damaged or defective. If a return is approved, you will be refunded the purchase price of the item(s) only.

8. Exceptions & One-Time Courtesies

As a small business, we reserve the right to make one-time courtesy exceptions in special cases. If you believe your situation warrants a return outside our standard policy, reach out—we’re happy to review it.

9. Processing Time

Once your return request has been approved, please allow up to 7–10 business days for us to process your return, replacement, or refund. The time for the refund to appear in your account may vary depending on your payment provider.

Contact Information

If you have any questions or concerns about our return or refund policy, please don’t hesitate to reach out to us:

We are happy to assist you and ensure your satisfaction.